Customer Service

GENERAL

GardenTurfSupplies is a trading name of Garden Turf supplies. 

Our registered business address to use for all correspondence is:

Garden Turf Supplies
Woodstock Farm
Astley Road
Irlam
Manchester
M445LQ

0844 3814377


Prices quoted are inclusive of delivery and VAT unless otherwise stated.

Payment has to be completed before the order is dispatched.

Submission of a purchase order online will be taken as an agreement to these conditions of sale.

We require any complaint to be made in writing by the customer within 48 hours of the delivery being made.

We cannot guarantee the appearance of natural products, illustrations should be used as guidance only.  All sizes quoted are approximate.

DELIVERIES


Our deliveries are made by couriers on the Pallex Distribution Network.  The delivery vehicles use tail lift loading and there must be adequate room for the wagon to maneuver, a pallet truck will then be used to move the products off the tail lift to the delivery point.  The deliveries are made using larger wagons and it is the customer’s responsibility to inform us if there are may be an access problem as additional costs may occur.  We are able to supply small vans when necessary to overcome any access problems.

The customer is not required to be there to accept delivery but we do ask for you to provide a contact number so that the courier can contact you if required.

CANCELLATION/AMENDMENT POLICY


The customer has the right to cancel/amend their product order before they are dispatched.  This takes place at Midday the day prior to the selected delivery date.  We are unable to cancel/amend orders after dispatch.

We do not offer a returns policy on our perishable goods. i.e.. Turf.

Perishable goods are excluded from cancellation under the Consumer Protection Act.  Non perishable products may be returned to our Manchester address at customer’s expense and after our approval within 7 working days of delivery.